Refund policy

AstricaTech.com Return Policy
Astrica Tech @ AstricaTech.com
For all inquiries, please email us at info@AstricaTech.com.

AstricaTech.com allows returns on products that are in new condition and are returned in the original packaging within 30 days of purchase. "New condition" means that the product is in the same condition as it was received. All returns must be called in or emailed in advance. A maximum of one (1) fixture may be returned per order. Returns are not allowed on more than one fixture per order.

Please email info@AstricaTech.com for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the responsibility of the customer. Any merchandise returned without an RMA or any merchandise returned freight collect is subject to being refused.

Please check the box for any physical damage before signing or receiving the package. Notify the FedEx driver at the time of delivery if you notice any physical damage to the box. Products with damage delivered by FedEx, UPS or USPS shall be reported by the customer to the courier company and a claim filed accordingly with the courier company.

Products damaged by neglect or abuse will not be covered by warranty. Return shipping and insurance charges are the responsibility of the customer.

The Shipping, Handling and Insurance Fees paid by buyers are NOT included in the return credit issued. Please allow 1–2 week turnaround time for your return to be processed.

If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a replacement or refund will be given at the discretion of AstricaTech.com. Returns are not accepted on products that have been altered.

All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #). Only items originally purchased within 30 days from the date of delivery will be considered for return.

A Return Authorization Number (RMA #) is required before any replacement claim will be accepted. All returns must be shipped within 1–2 weeks of the RMA being issued. Any returns that exceed this time will not be eligible for a refund, and the product can be shipped back to the buyer at the buyer's expense.

Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. The item must be shipped back with care so it is not received damaged. All returned merchandise must be in its original carton or packaging.

All returned merchandise is subject to a 5–10% restocking fee, including the processing fee.

Should you have any questions or concerns about our shipping or return policy, please email us at info@AstricaTech.com.

Warranty

Astrica Tech @ AstricaTech.com
For warranty service and product support, please email us at info@AstricaTech.com.

5-YEAR LIMITED WARRANTY

Subject to the exclusions set forth below, Astrica Tech warrants its light-emitting diode (LED) luminaires—including the LED arrays, LED drivers, and integral control devices (collectively, “LED Luminaire(s)”)—to be free from defects in material and workmanship (the “Limited Warranty”) for a period of five (5) years from the date of shipment from the manufacturing facilities.

Astrica Tech warrants its LED Luminaire controlling products (“LED Controllers”) to be free from defects in material and workmanship for a period of three (3) years from the date of shipment. The LED arrays in the LED Luminaire(s) will be considered defective in material or workmanship only if a total of 15% or more of the individual light-emitting diodes in the LED Luminaire(s) fail to illuminate during the applicable warranty period.

Exclusions & Mandatory Duty to Mitigate

This Limited Warranty applies only when the LED Products are installed in applications in which ambient temperatures are within the range of intended operating temperatures. Astrica Tech will not be responsible for any failure resulting from external causes, including but not limited to: acts of nature; physical damage; environmental conditions; vandalism; fire; power failure, improper power supply, power surges or dips, or excessive switching; induced vibration; animal or insect activity; fault or negligence of the purchaser, any end user, or any third party; improper or unauthorized use, installation, handling, storage, alteration, maintenance, or service; or failure to comply with any applicable codes and/or recommendations of Astrica Tech.

Astrica Tech is not responsible for substantial deterioration in the fixture finish caused by failure to clean, inspect, or maintain the finish. This Limited Warranty specifically excludes "accumulated" or "stacked" failures. End users have a mandatory duty to report any fixture failure within ten (10) calendar days of the initial occurrence. Failure to notify Astrica Tech of individual malfunctions as they arise, or allowing multiple failures to accumulate without immediate mitigation or reporting, constitutes gross negligence and voids the warranty for the entire affected batch. Adequate records of operating history, maintenance, and/or testing must be kept by the end user and provided to Astrica Tech upon request to substantiate compliance with these terms.

Commercial Applicability & Remedies

This Limited Warranty only applies to commercial sales through authorized websites, authorized distributors, or in person. If the LED Products fail to comply with these terms, at Astrica Tech’s option, it will repair or replace the product with a functionally equivalent component. This Limited Warranty excludes labor and equipment required to remove and/or reinstall parts. It is for the sole and exclusive benefit of the original end user and may not be transferred or assigned. The repair or replacement of any Products or component is the sole and exclusive remedy and does not extend the original warranty period.

Mandatory Claim & Documentation Protocols

Warranty claims regarding the Products must be submitted in writing within ten (10) calendar days of the initial failure to [Insert Warranty Email].

Upon the initiation of a claim, the claimant must provide comprehensive visual evidence within seventy-two (72) hours of the request to [Insert Warranty Email]. This evidence must consist of a single, continuous, high-resolution video scan of all reported units in their installed environment. The video must clearly and indisputably demonstrate:

  1. Active Power Verification: The power source/outlet used for the fixture must be shown to be active and functional (e.g., by testing the outlet with a voltage meter or plugging in a known working device in the same shot).

  2. Secure Connection: The fixture must be shown to be powered on, securely plugged into said active power source, with all cables, plugs, and connectors fully seated and in good repair.

  3. The Malfunction: The specific failure (e.g., non-illumination or diode flickering) of the unit while simultaneously displaying the serial number of that specific fixture.

Failure to provide a continuous video that clearly links the active power source and the malfunction to the specific serial number within the 72-hour window will result in the immediate and permanent closure of the claim file to maintain the integrity of the hardware assessment.

Return Merchandise Authorization (RMA) & Statistical Anomaly Protocol

No Products will be accepted for return unless accompanied by a Return Merchandise Authorization (RMA) number issued by Astrica Tech. An RMA will ONLY be issued once the 72-hour documentation and power verification requirements have been fully satisfied. Unauthorized shipments will be refused at the dock.

Any claim involving a failure rate of 5% or more of a total project order is categorized as a “Statistical Anomaly.” Such claims are subject to a mandatory Forensic Failure Analysis (FFA). Astrica Tech reserves the right to withhold replacement or repair until a laboratory teardown confirms the failure was not caused by external environmental factors, improper circuit loading, or electrical non-conformance. For Statistical Anomalies, the claimant must provide the facility’s electrical and environmental logs for the thirty (30) days preceding the reported failure upon request.

Limitation of Liability

THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. ASTRICA TECH EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

The total liability of Astrica Tech on any and all claims shall in no event exceed the purchase price allocable to the LED Products that give rise to the claim, and all such liability shall terminate upon the expiration of the warranty period.

IN NO EVENT SHALL ASTRICA TECH BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF TIME, PROFITS OR REVENUES, LACK OR LOSS OF PRODUCTIVITY, COST OF SUBSTITUTE EQUIPMENT, OR DOWNTIME COSTS.